Bunker 76

The surface is nothing but ruins, radiation, and silence. Yet within Bunker 76, a fragile spark of civilization still clings to life. Every day brings new dangers — from hunger, from desperation, from each other. In these steel walls, humanity’s last chance lies not only in survival, but in learning how to rise again when the world above has already fallen.

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Refund Policy

Refund Policy for Bunker 76

This Refund Policy explains the rules, limitations, and procedures for requesting refunds related to purchases or services provided through our website dedicated to Bunker 76. By using our platform, making purchases, or accessing any related services, you agree to comply with the terms described in this policy. Please read carefully before completing any transactions.

General Principles

Our website may provide information, resources, and digital content associated with Bunker 76. However, we are not the official developer or publisher of the game. Any purchases made through external platforms such as Steam, Epic Games Store, Xbox, PlayStation, or Nintendo eShop are strictly subject to those platforms’ refund rules and policies. We have no authority to process or override their refund decisions. Users are responsible for reviewing the official policies of these providers before making a purchase.

Digital Products and Services

All digital products delivered via our website, including strategy guides, special packs, or bonus content, are considered final once access is granted. Because digital content cannot be returned after delivery, refunds will generally not be issued. Users must carefully review product descriptions, compatibility details, and technical requirements before completing their purchase.

Refund Eligibility

Refund requests may only be considered under the following limited circumstances:

- Duplicate Purchases: If the same product or service is purchased multiple times in error, duplicate transactions may be refunded once verified by our support team.

- Failure of Delivery: If a user cannot access purchased content due to a technical failure on our side, and the issue cannot be resolved, a refund may be granted.

- Exceptional Cases: In rare and special situations, such as payment system errors or unforeseen operational issues, refund requests may be reviewed and approved on a case-by-case basis.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

- Change of mind or personal dissatisfaction after purchase.

- User error, including providing incorrect details during the payment process.

- Incompatibility with the user’s device or system that prevents access to digital content.

- Purchases of in-game skins, currency, or premium items made through external platforms, as these are controlled by the official game distributors.

Third-Party Purchases

Any transactions related to Bunker 76 that are carried out through Steam, Epic Games Store, or console marketplaces are governed entirely by their refund policies. If you purchased in-game items such as gems, skins, or season passes through these platforms, you must contact them directly for refund assistance. We cannot intervene in these cases or process refunds on their behalf.

How to Request a Refund

If you believe you are eligible for a refund under this policy, you must contact our support team with the following information:

- Proof of purchase (such as a receipt, confirmation email, or transaction ID).

- A clear explanation of the issue that justifies your refund request.

- Supporting evidence if necessary (such as screenshots or error messages).

All requests will be carefully reviewed by our team. Approval is not automatic and may require additional verification before processing.

Processing Time and Method

Approved refunds will be issued through the original payment method used for the transaction. Processing times may vary depending on your bank, credit card company, or payment provider. While we strive to handle refunds promptly, delays caused by third-party institutions are outside our control.

Limitations of Liability

We cannot be held responsible for dissatisfaction with gameplay, updates, or changes made by the official developers of Bunker 76. Refunds will not be issued due to content adjustments, balancing updates, or user preferences. Our responsibility is limited solely to purchases made directly through our website and only under the conditions described in this policy.

Policy Changes

This Refund Policy may be updated or revised at any time to reflect legal requirements, operational changes, or adjustments in our services. Any modifications will take effect immediately upon being posted on our website. Users are encouraged to revisit this page regularly to stay informed about the most current refund practices.

Contact Information

If you have questions about this Refund Policy or wish to submit a refund request under the conditions stated above, please contact our customer support team using the details available on our website. We are committed to handling all refund inquiries fairly, transparently, and within a reasonable timeframe.